General terms and conditions of sale

In the event of a dispute, only the French version of these General Terms and Conditions of Sale shall prevail.

1. GENERAL
Submission of the order by the customer implies acceptance of these general terms and conditions of sale in their entirety. The contract for the sale of goods via the Internet is concluded between Voghera Coffee GmbH (hereinafter referred to as “Voghera Coffee”) and the customer. The customer declares that he/she is entitled to enter into a contract with Voghera Coffee on the basis of the general terms and conditions of sale on our website https://vogheracoffee.com (hereinafter referred to as “our website”). These general terms and conditions of sale shall prevail over any other terms and conditions set out on our site.

2. CHARACTERISTICS OF AN ITEM
All our items are quality products. The items are sold with no guarantee other than that of the manufacturer.

3. DELIVERY
To ensure that our mail order service is managed quickly and efficiently, our items are generally sent by post within a period of 1 to 5 working days in Switzerland. For items sent abroad, this period may be slightly longer. If the item cannot be sent within the time limit, a new time limit will be communicated to the customer within 48 hours of placing the order. In Switzerland, there are no deliveries on Sundays and national and cantonal public holidays. If the information sent concerning the customer is inaccurate, our company cannot be held responsible for the delay or cancellation of the delivery. In the event of delivery problems with the postal service, our company declines all responsibility.

4. PRICES
The prices of the items invoiced to the customer are those in force on the date of the order. They will also appear on our order confirmation. Our prices are set in Swiss francs. The prices shown on our website include VAT.

5. TERMS OF PAYMENT AND SECURITY
When the buyer orders an item on our site, all payments made are secure. Voghera Coffee uses the credit card payment system and TWINT. If the customer wishes to be reimbursed, Voghera Coffee will first retain 25% of the amount already paid to cover its costs.

6. DATA PROTECTION
The customer consents to the storage by Voghera Coffee of the personal data provided in the context of the contractual relationship with Voghera Coffee. The customer’s personal data will be stored solely for the purpose of facilitating the purchase of new items by the customer and to ensure the smooth running of the commercial transaction. The customer’s personal data is treated confidentially and securely. Under no circumstances will this data be passed on to third parties.

7. ORDER
The contract comes into force when the customer has placed an order and when it has been validated.

8. ACCEPTANCE OF THE ORDER
The order is accepted as soon as it is received and its validity checked. On sending the order, the purchaser automatically acknowledges having read and accepted the general terms and conditions of sale. In the event of exceptional circumstances, in particular insolvency or incorrect information, Voghera Coffee reserves the right to refuse or accept a customer’s order.

9. INVOICING AND CONFIRMATION
Each customer will receive an order confirmation by e-mail.

10. RIGHT OF RETURN
In the unfortunate event that goods arrive at the customer’s home in a damaged condition, Voghera Coffee will gladly exchange them. Simply return the damaged goods with an official post office report.

11. OWNERSHIP AND PLACE OF JURISDICTION
The goods remain the property of Voghera Coffee until they have been paid for in full. These general terms and conditions of sale and the contracts concluded pursuant to them are governed by Swiss law. The place of jurisdiction for all disputes shall be Zurich, Switzerland.
Registered office: Voghera Coffee GmbH, Tichelrütistrasse 35, 8044 Gockhausen, Switzerland Translated with www.DeepL.com/Translator(free version)